The Battle for the Customer will ask how rail can strengthen customer focus and look to other industries for best practices in terms of the strategies and mindsets that drive change.Download
Travellers are not defined by their demographic segment anymore, but by their purchasing behaviours and motivations instead. How will purchasing habits evolve and how can the industry respond to these emerging traveller behaviours?
If technology is a creator of experience, then managed travel is most definitely an instrument of change. The Internet more than anything else has changed the face of managed travel and with it the expectations of the new connected and expectant business traveller.
Strategies in Lean IT and how they’re relevant to the travel business. The report examines the principles and origins of lean and shows how they can be applied to IT and operations within the travel industry.
Macro trends driving industry growth over the next decade. Amadeus has commissioned Oxford Economics to undertake a study exploring the trends shaping the future of travel.
Facts, figures and trends that will define the future of European passenger rail. The most extensive report to date on the European Rail industry which aims to inform the debate on how seamless cross-border rail services across Europe can become a reality.Download
The value of Open Source Software in transaction processing. Open Source systems are making significant inroads into enterprise and critical computing systems. This shift to Open Source systems is heralding nothing short of a revolution in the IT industry.
A recent study commissioned by Amadeus about how consumers will search for travel in the future reveals travellers’ pain points and future motivations when planning and booking for travel online.Download