The 10th Amadeus Rail Innovation Forum came to a close in Prague last week with Antoine de Kerviler, Global Head Rail & Ground Travel, Amadeus, underlining the importance of customer focus and collaboration in unlocking the future of rail. 140 attendees from around the world shared insights into how innovation can drive rail success. Speakers included rail providers, Travel Management Companies and industry experts.
Only 1 week left for the Amadeus Rail Innovation Forum 2017! Under our theme RAILyourWAY, we have a packed agenda that will discuss how to meet rail traveller needs, look at future trends and how technology and innovation in rail can support your business. Keep on reading to discover the latest event details.
Travel connects us with the people and places that are important to us. At Amadeus, we are proud of the role that our technology plays in connecting travellers to the travel journey, linking them to a whole ecosystem of travel agents, search engines, tour operators, railways and more. This pride has been reflected in our growth, the strength of our performance is outlined in the Amadeus Global Report 2016.
Rail booking continues to evolve as consumers and generations drive trends in the way they search and book rail travel — expecting results that are fast, cheap, accurate, relevant and bookable. Recently we spoke about millennial rail travellers and how they book rail travel, today is time to talk about the youngest generation, Generation Z.
Rail is fun to book! It really is!
With more ways to connect booking channels to railways, we are seeing new clever front ends that are making booking rail an enjoyable experience. The knock-on effect is greater visibility and trust in rail travel. Travel agencies both online and offline would traditionally wait for the traveller to ask for rail. Now, with new booking tools that are integrated into the sales process, they are offering rail upfront as a viable option.
Rail is very important for the Swedish corporate market and was a natural part of the Amadeus offer with SJ (Statens Järnvägar) right from the beginning of Amadeus existence. Now with the launch of Rail Display, we’re taking rail to another level. Concretely, what does it mean for a railway, and what is the role of Amadeus local teams when a new solution is launched?
We’re excited to announce Antoine de Kerviler, as Global Head of Amadeus Rail and Ground Travel. Antoine, who joined us in December 2015 as Director of Research and Development, will take the leadership of the Amadeus business unit. Keep on reading to get to know Antoine and his vision of the rail industry.
Technology is powering all customer touchpoints, and when it comes to rail travel, there are some great success stories about mobile technology and railways. Nowadays most of the railways are using innovative systems to reach their customers anywhere and anytime for a more personalised journey. Keep on reading to learn how railways have evolved using mobile technology.
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