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Accessibility in rail travel: is it an easy road?

November 03, 2017
Author: Marta Desviat

According to the World Health Organization, 15% of the total world population lives with some disability type. Providing a satisfactory trip experience to travelers with accessibility needs is still a challenge nowadays. Our latest study, 'Voyage of discovery' will show you how. 


How good is rail in accessible travel?

As detailed below, rail still has room for improvementThe rail industry needs to work towards a fully accessible travel experience. And this will only happen with a greater understanding of travelers' needs.

Evaluation of accessibility conditions in rail

 

The rail travel barriers

Customers with accessibility needs expect to be seen as individuals and want to receive tailored information. From search, booking to destination services, these travelers find many different barriers: “wheelchair-accessible” can mean different things at different stations. There is also a lack of procedures for communicating passengers' needs. This proves that there still is a lack of standardization. 

 

Biggest accessibility barriers in rail travel

Technology to eliminate any travel barrier

Technology must be seen as an accessible travel enabler, providing the tools to better manage travel experiences. We believe that artificial intelligence will play a key role to personalize your traveler's offer and eliminate any travel barrier. It will help you to better know your traveler, based on stored data, and ensure a smooth rail journey.

Lastly, a collaboration between travel providers, policymakers, and organizations will help to move towards an inclusive and universally designed travel landscape.

If you would like to know more about accessibility in rail travel, download now our latest study: 'Voyage of discovery'

 voyage of discover

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