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The Amadeus Rail Team: Philipp Manderscheid

December 19, 2014
Author: Eve-Marie Morgo

This month we meet a member of the Amadeus Rail Team: Philipp Manderscheid, Unit Manager in our German offices in Bad Homburg (Frankfurt). Philipp shares with us about an interesting encounter during a recent business trip by train.  

rail travel vs air travel

Last month, we headed to Antwerp from Frankfurt to meet our customer BeNe, taking the train via Brussels. This route means a 3h-ICE train ride to Brussels with sufficient time and space to prepare for the meeting. Considering the electricity availability for the laptops and Wi-Fi connectivity the decision of going high-speed rail was actually an easy one. And we did not really miss the stress associated with check-in and the boarding procedures of flying! 

Amadeus Rail Deutsche Bahn ICE

 

The challenges of booking cross-border rail travel

On our way back to Frankfurt a British lady in her seventies came to me asking for directions, waving her DB ICE rail ticket printed in German. She was desperately looking for the seat she had reserved. I offered to help her and after half an hour she returned and pointed at the seat right next to me. It turned out she was looking for the wrong coach and seat since she was all the time looking at her return ticket. 

She told me about her trip that started in Swansea, Wales. She took a train to London, changed to the Eurostar heading to Brussels, took the ICE to Cologne, in order to finally board the night train to Copenhagen. Now that’s what I call real commitment to rail travel! She presented the different tickets she booked by herself, an itinerary in German and a printout from seat61.com as her guide. 

As we are talking a lot about seamless travel, this story is a great example showing that, despite some big improvements, there are still some challenges when it comes to booking rail travel and cross-border rail tickets with different rail companies.

Let's keep working on those challenges!

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