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Antoine de Kerviler: Global Head of Amadeus Rail & Ground Travel

March 02, 2017
Author: Eve-Marie Morgo

We’re excited to announce Antoine de Kerviler, as Global Head of Amadeus Rail and Ground Travel. Antoine, who joined us in December 2015 as Director of Research and Development, will take the leadership of the Amadeus business unit. Keep on reading to get to know Antoine and his vision of the rail industry.

Travel and technology expertise

Antoine has spent many years in the travel industry and brings with him a fresh approach to innovation, based on his wealth of both technology expertise and travel industry experience. He has pioneered new technological approaches at a number of travel companies in order to enrich and improve the customer experience; for example in his recent role before joining Amadeus, as CIO of Eurostar, Antoine steered the rail provider through a period of transition, spearheading a customer-focused digital transformation process that embraced:

  • CRM
  • Cloud technology
  • Mobile

 

A passion for technology and innovation

Antoine’s passion for technology innovation has been fostered throughout his time in the rail and airline industries, as well as his experience working with technology start-ups. Antoine joined Eurostar from Corsair International, the second-largest French airline and part of the TUI Travel Group, where he was CIO. Antoine was also previously director of quality and information systems for the Swiss airline, Baboo, and founder and CEO of Air Turquoise, a start-up, low-cost regional airline. Antoine has also served on the board of a web agency and has acted as a mentor to entrepreneurs.

 

A vision for the future of rail  

Antoine’s innovation philosophy is ultimately focused on:

  • Customer care
  • Harnessing the potential of technology for railways
  • Creating a more engaging and rewarding rail travel experience
When it comes to technology, the rail industry has traditionally focused on innovation in hardware. Antoine believes that greater focus on IT innovation is required to meet the customer’s ever-increasing expectations of their service experience and the ways in which rail providers can make their journey more comfortable – whether this is a mobile ticket, Wi-Fi on the train, or a preordered meal.

 

In his role as Global Head of Rail and Ground Travel, Antoine will bring this customer-focussed philosophy to bear on Amadeus solutions for rail companies and travel sellers. He will play a key role in keeping us one step ahead of the curve in driving innovation and creativity around the customer experience.

We look forward to bringing you insights and updates from Antoine in future newsletters and leadership blogs. Read the official announcement here:

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Reinventing rail in europe:
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The Battle for the Customer will ask how rail can use it to strengthen customer focus and look to other industries for best practices in terms of the strategies and mindsets that drive change.