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Getting to know… Mike Galliera

October 23, 2013
Author: Katrin Heintschel

Welcome to our regular ‘Getting to know…’ feature. Every month, we’ll be interviewing a member of the Amadeus Rail team based in one of our offices around the globe. This month, we catch up with Mike Galliera, Head of Rail IT Product Management, in Toronto.

 

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What’s your role at Amadeus Rail?

I am currently based in Toronto, Canada responsible for the Rail IT product suite. I came to Amadeus as part of the acquisition of Onerail in June 2008. Since joining Amadeus I have worked in many roles within the Rail team, managing to miss 3 Canadian winters. I spent my first 2 ½ years managing the Rail Development team in Sydney, Australia. I then spent 6 months in Technical Pre Sales in Nice, France, before returning home to Toronto to my current role. My entire working career has been centered around Rail. I started implementing Rail IT solution, around the same time that Amadeus was formed, with IBM as Systems Analyst and with Onerail as Product Director. 

How does your role help make rail booking easier?

I’ve been fortunate that I’ve been able to meet many railways all over the world. This has allowed me to understand the unique needs and priorities of each railway. I try to incorporate this valuable experience into the development of our rail products. The new e-commerce solution that we are looking at for Rail will be will be the basis for all of our direct sales channels (station, web, mobile, kiosk and onboard) in Total Rail. This will be a new and exciting product that will make rail booking easier for all.

What was the most rewarding moment of working for Amadeus Rail?

Receiving a Ten Year Service Award from our CEO, David Jones, after being with Amadeus for 1 year. David said to me "Wow that was fast".

What excites you about working in the rail industry?

The Rail business is growing fast and there is a large opportunity for us, especially in Europe. We have a chance to build the best product in the world and watch the Railways line up to use our system.

What’s your favorite travel destination?

That’s a tough one, I thought it was Sydney, but after spending some time in South of France, I would have to say it’s a tie between the two. With Las Vegas a close third, for reasons I cannot share with you.

What’s your favorite app?

As I frequently travel, Amadeus’ checkmytrip app, is great, as it’s easy to use and provides real-time information.

 

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Reinventing rail in europe:
the battle for the customer

The Battle for the Customer will ask how rail can use it to strengthen customer focus and look to other industries for best practices in terms of the strategies and mindsets that drive change.