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David helps rail operators be part of the travel ecosystem

September 22, 2016
Author: Marta Desviat

Welcome back to our regular ‘Getting to know…’ feature. This time, we are interviewing a new member of the Amadeus Rail team based in Madrid, David Bengoechea, Sales and Account Manager. Read on to get to know his view on the rail industry and how his work does contribute to make booking rail easier.  

What’s your role at Amadeus Rail?

As a Sales and Account Manager within the Rail Team, I am responsible for the relationship with some of the major European Railways.

It is quite interesting to work with each operator because they all have different nationalities and many differences in how they operate and serve their customers. This is a position where you are constantly learning.

How does your role help make booking rail easier?

I am proactively discussing with my customers, solutions which help them to offer their products to the travellers in an always changing environment. I also support the Amadeus organisation to incorporate the changing needs of my customers. 

What was the most rewarding moment of working for Amadeus Rail?

I do consider every day a rewarding day, just because of being here working together with all the professional people around me within my customer's organisation and Amadeus. I am learning something new every single day from the people I work with and that is the most valuable thing a person can ever get on a professional and a personal way.   

What excites you about working in the rail industry?

I do consider this industry a very exciting one within a very dynamic moment. In Amadeus, we connect travellers around the world and it's great to support the rail industry to be part of the travel ecosystem. Nowadays, who would consider going from Cádiz to Paris by train? The most logical thing would be to take a plane, but in future years, this idea would not be as crazy as it sounds today. Thanks to high-speed trains, connections between different railways and the huge work the Amadeus Rail Team is doing for this to happen, this will be possible!

What’s your favourite travel destination?

There is a place in the South-East of Spain, that almost no one knows and where I go - by train, when I really want to disconnect from the rest of the world.

If you had the opportunity to go on an all-expense paid holiday where would you go and how would you spend it?

I would really like to go to the Philippines and would love to explore the entire country before it becomes part of the magnificent circus of globalisation where you can get Spanish jamón, French crepes or Italian Pasta everywhere. I would really like to immerse myself into lost natural paradises I know the islands still have, I am sorry, but for this, I think I will not need an all-expense paid holiday…There are still pleasures in life that money (Thank God) cannot afford.

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Reinventing rail in europe:
the battle for the customer

The Battle for the Customer will ask how rail can use it to strengthen customer focus and look to other industries for best practices in terms of the strategies and mindsets that drive change.