This month we interviewed Maxime Joseph-Lokel, Rail Sales Platform Product Manager in the Rail team. He tells us about his position and how it contributes to make rail booking easy.
Tell us about your role at Amadeus Rail?
At Amadeus Rail, I’m the manager in charge of the Rail Sales Platform Product Management team. The Rail Sales Platform is the backbone of our Rail product offer. It powers the different sales channels, both direct and indirect, with a rich level of functionality. Various components take part in the platform, some are rail specific, others are Amadeus core components that we need to integrate with the rail world.
One of my responsibilities is to set the product strategy relative to these components, in line with the global business strategy of the BU and as well customer requirements and market trends.
My team plays an important role in the delivery process as well making sure our development team delivers according to the plans we have decided on.
How does your role help make rail booking easier?
Backed by many other groups in the business unit (Market Management, Marketing, Sales, Portfolio and Distribution Product Management), my role is focused on making rail booking easier as my group is responsible working with our development team to decide what product features should be delivered and then reviewing the result.
By the way, my role is not only covering rail reservation but the full rail travel chain from inspiration to post-trip activities.
What has been your most rewarding moment working for Amadeus Rail so far?
I’ve been in this position for only 3 months. If I have to choose today, I would say the Rail Management Event in the Sophia Country Club. It was an ideal way of getting to know my colleagues and it participated in setting a group dynamic to become successful in the coming years.
What excites you about working in the rail industry?
The rail industry is at a crossroad today. Either they gradually lose market share to competitors, or they fully compete and complement with these new modes (car sharing, low cost carriers, coaches) by embracing new technologies, synergies and putting the customer at the center of everything they do.
What’s your favorite travel destination?
My home place: Guadeloupe. I encourage you to go by the way. It’s wonderful!
What’s your favorite app?
It depends on the purpose and I have two apps in mind: Amazon & Netflix, both with a focus on customer centricity.