This month we meet Thomas Morrison, Head of Rail Distribution Product Management in Sophia Antipolis. He tells us about his team and their role in making booking rail easier and also about his favourite place, California, and why not taking the train there one day!
Tell us about your role at Amadeus Rail?
I am head of Rail distribution Product Management. I have a team of 7 people spread across the Amadeus sites in Nice, Madrid and Bad Homburg. My role is to make sure that customer business requirements are reflected in a logical, business driven Product Plan, and that the Product Plan is used to build future proof designs for customers that will drive Amadeus Rail Distribution towards sustainable profitability. My team feeds requirements into the Amadeus Rail Development cycle flow following these through their construction, all the way to successful delivery.
How does your role help make rail booking easier?
My role; and the role of my team sits between the customer facing personnel such as the Sales Force and Account Management Teams; and the Product Definition and Development teams. My role makes booking rail in Amadeus easier by ensuring continuity, and flow between all involved parties; making sure that budget is concentrated on business requirements that bring high value to customers and to Amadeus broader distribution objectives.
What has been your most rewarding moment working for Amadeus Rail so far?
I was delighted for my whole team, and all involved when Amadeus signed the contract with BeNe. Product Management worked extremely hard, and professionally, and I believe contributed heavily to BeNe's decision to move forward. I was proud of every single product Manager involved; all of whom showed dedication and calm working under extreme pressure.
What excites you about working in the rail industry?
The most exciting thing for me is directly related to my job. Coming from an Airline background where global distribution has been common place and standardized since many years; i feel there is a lot of ground to cover so that rail providers can fully leverage the power of external, and particularly international distribution. Progress in the areas of pricing, ticketing, and an equivalent of interlining (cross provider itineraries), I believe could increase load factors and improve yield in years to come.
What’s your favorite travel destination?
I have always felt at home in Southern California, have been there on many occasions, but still get a thrill. I would like to take the train from coast to coast someday, but for such a long trip, first class would be a necessity.
What’s your favorite app?
I am not app inclined at all, and indeed spend very little time on the internet. I do not have a favorite one. I use trip advisor regularly however.