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Non-Air Commissions Proving a Valuable Source of Revenue

April 29, 2009
Author: Eve-Marie Morgo

London – January 27, 2009: Amadeus, a global leader in technology and distribution solutions for the travel and tourism industry, has today revealed the results of a recent online poll among UK travel agents. The poll looked at non-air services, and in particular which services are selling well, and why, in the current economic downturn.


Overall results show that of all non-air services offered by leisure travel agents in the UK, hotel bookings are the most widely requested, followed by Cruise and Airport Transfers, and of all non-air business travel services offered by agents in the UK, hotel, rail and car rental bookings are the most widely requested.


Agents polled felt that the success of non-air sales was primarily driven by the level of commissions offered by such service providers which prove to be a valuable source of additional revenue as reported figures show booking levels down for 2008 versus 2007.


However, the poll suggested that technology could help to make non-air bookings even easier to sell, with features such as automated prompts, more integrated technology, and more sales skill training/better product knowledge being the top three on their wish-lists for 2009.


For a full poll report with selected results visit:


http://is.gd/vmYq

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Reinventing rail in europe:
the battle for the customer

The Battle for the Customer will ask how rail can use it to strengthen customer focus and look to other industries for best practices in terms of the strategies and mindsets that drive change.